Terms & Conditions

Terms & Conditions

Please find below the terms and conditions of our brand and your use of our services. By subscribing to or using any of our services you automatically agree to have read, understood and be bound by these Terms, regardless of how you subscribe to or use the services.

Privacy Guarantee

-         Tamannah prioritises the privacy protection and cyber security rights of its customers and agrees to keep their personal information confidential.

-         To customise and enhance the user experience, Tamannah collects certain data from the customers. However, all the collected data is protected from unauthorised disclosures and access, in line with the highest international information security standards.

-         Please note that Tamannah also reserves the right to store information about your account history and transactional details (except for bank information).

Please read our privacy policy in detail for more information.

Collection of Information

-         Tamannah collects and stores personal information related to identity and demographics of the website users, to improve our services and customer experience.

-         Although users can also visit our site without sharing their personal information, data needs to be shared to fully avail all the services such as placing the order.

-         To customise user experience and ensure the best quality of services, Tamannah collects and analyses information such as buying behaviour, URL of the website that the user just came from and the URL of the website that you visit next.

-         Tamannah also uses cookies to keep a track of how frequently a person visits our site. However, you can alter the cookie acceptance settings of your browser, if you do not wish to accept some or all cookies.

-         A user automatically consents to electronic communication with Tamannah on visiting our site, mailing us, or sending feedback on the site.

-         Tamannah also retains all the feedback that you share on our website as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

Disclosure of Information

-         Tamannah agrees to never share the collected information with third parties, except for our agents and alliances. Even in the latter scenario, Tamanna assures to protect the shared data under a reasonable level of confidentiality and security as required under law.

-         We would like to clarify that we are not liable for any unauthorized or unlawful disclosures of your personal and confidential information made by third parties who are not subject to our control, for example advertisers and websites that have links to our website.

-         You should take note that the information and privacy practices of our business partners, advertisers, sponsors or other sites to which we provide hyperlinks, may be different from ours.

Return/ Exchange

-         The products will be considered sold if no request for refund or exchange is received within 7 days of placing the order.

-         In case of discounted merchandise, refund will be done in the form of credits in your Tamannah accounts. These credit points can only be redeemed on online orders.

For non-discounted merchandise, the refund will be issued to your original mode of payment.