Delivery Information

ORDER SHIPPING, DISPATCH & DELIVERY POLICY 

We understand that waiting for your favourite dress to deliver can be hard! We understand you are eagerly waiting for ordered styles to be delivered to you at the earliest. Our Customer Care & Warehouse team works rigorously to ensure that we are able to bring a smile to your face. Our team perform multiple rounds of quality check and ensure that we deliver you your ordered styles in perfectly packed QC checked condition in the least possible time. This is why we  deliver all your Tamannah dresses within a week of placing the order. 

We strive to dispatch your order in the earliest possible time however certain styles are procured and arranged from other locations and hence in few cases the dispatch timelines can extended up to 4 Days. We will update you regarding the dispatch & delivery status of your order via Email & SMS. 

Once the order is dispatched, it normally takes 1-4 business days depending on the pin code for delivery to happen within India. Unforeseen circumstances on the logistics provider’s end may sometime cause delays, however please be rest assured that our Customer Care team will be working very closely with the logistics provider to your orders delivered at the earliest. Our delivery partners will attempt to deliver the package a maximum up to 3 times before they return it to us. Please provide the complete & accurate shipping address including Pin code/Zip code and a valid mobile number. This will help us in delivering your order faster.

We provide free shipping within India for all Prepaid & Cash on Delivery (COD).

You can also track your order and look for when it has shipped and is out for delivery.

Don’t worry if you stay out of Delhi. We also deliver your favourite fashion staples all over  India within 7 days of placing the order.

In case of any doubts or assistance, please feel free to reach us out care@tamannah.in or +91- 9818060866.

Returns/ Exchange

We always try to provide the best possible customer service and thus permit returns and exchanges on purchased product(s) as long as they are unused, unwashed, defective/damaged, and are returned in saleable condition with all their original packaging, tags and invoices intact.

How to process return/exchange requests?

You are required to inform us within 7 days of receiving the package by sending an email to care@tamannah.in with your order number and the item(s) you wish to return/ exchange. The request will be processed within 2 business days after being reviewed by our team.

The goods will be considered sold if no such request is received within a week of placing the order and no further requests will be entertained.

Refund Policy

You will be receiving credits in your Tamannah online account accordingly (COD/Shipping fee excluded, if any) for returns on discounted merchandise. These credits will be valid until used online and cannot be used in stores.

A refund will be issued to your original mode of payment in case of a return on non-discounted merchandise.

In case of an exchange, please clearly mention the size you wish to receive as an exchange in the initial email.

Exchange orders will be shipped upon receipt of the returned order.

Refund T&C for Online orders

Refund will be issued only for the return of non-discounted merchandise in India, within 7-10 working days from the date of pickup & mode of refund will be the original method of payment (except COD).

No refund to original payment mode will be issued on return of discounted merchandise.